St Albans Good Neighbour Scheme

A little help from your community.
Operated by local volunteers since 1980.

Need help? Call us on 01727 830 713

If you are a St Albans resident who is elderly, unwell, lonely, disabled, or facing a crisis and do not have family or a good neighbour, we may be able to help.

Good neighbour


Here at the St Albans Good Neighbour Scheme the wellbeing of our volunteers and clients is our top priority. We are taking this unprecedented situation very seriously and giving updated advice to our volunteers, based on government and Public Health England advice, but also taking particular account of our clients' vulnerability.

Our Services During the Coronavirus Crisis

We may be able to provide help with all kinds of things, including

Please note that our services are subject to change in the event of local or national lockdown restrictions.

We are delighted to announce that we have been awarded a grant from Hertfordshire Community Foundation towards the additional costs of our services during the Coronavirus crisis.

Hertfordshire Community Foundation For more information about HCF please visit their website at

About the scheme

The St Albans Good Neighbour Scheme is run entirely by volunteers and has been in operation since 1980. Our phone line is manned between 9am and 1pm every day of the year. If you need our help, please call 01727 830 713 to speak to one of our duty officers.

If you'd like to learn more about the scheme, you can read about its history.

To find out more about all our activities this year, please read our informative and lively Annual Report 2019-20. Due to Covid-19 restrictions we held our AGM in November remotely, but all the reports our Section Leaders would have delivered in person can be read in this Report.

Our Volunteers

We always need volunteers to help with the following roles and activities:

Duty Officer

to use the telephone in your own home for one day per month to receive requests from clients and find suitable volunteers - training - given and we pay for the calls you make.

Regular Shopping

shop, pick up prescriptions or relieve carers for short periods.

Practical Help

volunteers can help with a variety of odd jobs and minor repairs as well as one-off gardening and moving furniture.


use your own car to take people to and from the shops, doctors, hospital etc. - we pay mileage costs towards expenses.


visit a lonely person on a regular basis.

Become a volunteer

To learn how you can become a volunteer, or to find out more about other ways you can help, please call us on 01727 830 713 between 9am and 1pm any day of the year.

Alternatively, you can fill in the online volunteer application form or submit your details by filling out our volunteer application form.

GDPR - Data Protection Privacy Notice

We take our data privacy responsibilities very seriously at St Albans Good Neighbour Scheme, and want you to understand and feel confident about how we protect and handle your personal data. If you would like to find out more you can read our Privacy Notice, or contact our Data Controller by email: